As stated under section 8 of our Terms and Conditions, delivery will be made to the address specified through our checkout when you complete your order.
Should you wish to change the delivery address after goods have been dispatched, we will require you to cover the delivery charges for the redirection, provided we can confirm that redirection is possible. The charges will be the same as the original delivery charge. Please be aware that the redirection approval is subject to your order and account status.
While we aim to despatch orders within 1-2 working days after receiving the orders , the despatch time could be 3-5 working days during busy times. Orders are aimed to be delivered within 3-5 days after despatch, via Royal Mail Tracked 48 service or using DPD. If priority shipping is used, we aim to despatch the order the same or the next working day via Royal Mail Tracked 24 service or using DPD.
We offer free delivery on orders over £75, despatched via Royal Mail Tracked 48 service or DPD.
If the delivery of the order will be refused, or it fails due to you cancelling the contract, we will refund you within 30 days for any sum that has been paid by you with respect to the goods. By exercising your right to cancel, you are required to return the goods, at your own cost. If you fail to return the goods within 14 days, we reserve the right to charge you for any costs incurred during retrieving the goods from you.
Decor et more will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event, we will inform you of any delays as soon as possible.
If your order has not arrived 10 working days after despatch you will be eligible for a refund or replacement.
International deliveries – exemptions, taxes and surcharges
Extremely rarely, in the event of unusually heavy or oversized orders going to overseas destinations, our shipping tariffs will prove insufficient to cover our costs. If this is the case, we will contact you and request that you pay a postage surcharge to equal our specific shipping costs for your order. Should you choose not to pay that surcharge we will refund your payment in full and cancel your order. Should we receive no reply to this request we will hold your order for seven days awaiting a response and then refund your payment in full and cancel your order.
Import Taxes, Duties and Fees
Please note that all orders being sent outside of the UK may be liable for customs duties, purchase taxes (e.g. VAT), or additional charges when they arrive in a foreign country. These fees may vary from country to country dependent on the local rate of tax. Duties which may be levied on certain goods may also include an admin fee from the delivery company collecting these fees on behalf of the government in question. By placing an order on our site to be delivered to an international destination, you are agreeing to accept liability for any such charges as described above, which may be levied upon delivery. If your order qualifies for any of these charges, they will usually be invoiced directly by the delivery company delivering your parcel.
In our experience, the implementation of additional fees and charges on international deliveries is somewhat haphazard and varies from country to country, so we are unable to estimate what, if any, fees may be charged to you. We therefore recommend visiting your government’s customs and import website for further information if you are concerned.
Refusal of or Undelivered International Parcels
If a parcel is returned to us from overseas due to any of the following reasons: the recipient’s refusal to pay import taxes, duties or charges; the inability to deliver a parcel due to inputting an incorrect address at checkout; or where the customer is not available or refuses delivery; (except where the goods are damaged or faulty) the customer will be responsible for the return of the goods to us and we reserve the right to deduct the cost of both the outgoing and return shipping as well as any admin fees that we may have been charged by the delivery company from any refund we offer.