RETURNS & REFUNDS POLICY AS SET OUT IN SECTION 9 OF OUR TERMS AND CONDITIONS
Items not required (Not damaged / faulty, unused and in re-sellable condition)
If you are not 100% happy with your order you are more than welcome to return it for an exchange or a refund. The item should be in perfect re-sellable condition with original packing, any product label and unused.
A return can be posted back to us in 14 days (this includes weekends). If it passes the timeframe, we cannot accept your return or refund to you.
If you wish to exchange or return an item please email us at the first instance at email@example.com. Before you return an order, please write to us at firstname.lastname@example.org and provide the following details:
Order number and full name
Our returns address for unwanted items which are unused and in perfect re-sellable condition, with original packing, any product label and not damaged or faulty is:
Decor et more
Storage world, Old Hall Street,
Middleton, M24 1AG
Please note: The customer is responsible for the return postage fees. The original shipping fee will also not be refunded.
We recommend that you keep proof of your returns postage and if you are shipping an item over £20 we advise that you use tracked shipping service with suitable insurance. We do not take responsibility for items that we do not receive.
Note: Earrings purchased from our website cannot be returned for hygiene reasons, unless damaged or faulty.
Damaged / faulty items or incorrect item:
We do apologise if you have received a damaged / faulty or the incorrect item.
Please email us BEFORE returning an item.
Please include the following details in your email.
Description of the item you wish to return and why
A photo of the damaged / faulty or incorrect item.
We will then respond within 48 hours to approve or decline your returns request and if necessary include a prepaid returns label. Make sure to repack the item in its original or secure packaging and attach the label to the parcel. Please also make sure you get a proof of postage receipt.
Damaged items must be returned, unless we advise you otherwise, within 14 days (this includes weekends) of receiving your order. If more than 14 days have passed we are unable to offer a refund or replacement.
Once we have received your return we will send you an email notification and process your refund where a credit will be applied to your original method of payment in 7-10 working days. Please note that refunds cannot be credited to any other method other than one used to pay for the item.
Can’t see your refund?
If you haven’t received a refund yet, first check your bank account again. There is often some processing time before a refund is posted. If you have done this and still have not received your refund, please contact us and we can look into it.