Terms and Conditions


OVERVIEW

decoretmore.com is an online service of Suave Concepts Limited (‘decoretmore.com’/‘We’/‘our’/‘us’) provided solely for your personal use for the sale of home décor and gift items (‘Items’).

Suave Concepts Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation, users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store www.decoretmore.com is a WordPress website, with Woocommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Our registration details are as follows:

Company name: Suave Concepts Ltd

Company number: 11285675

Where Registered: England & Wales

Registered office address: Laxmi House, 2-B Draycott Avenue, Kenton, Harrow HA3 0BU

VAT Registration Number: 367 5176 66

Note: Our registered office address is not the same as our returns address. Please refer to Section 9 below for our returns policy, also called out separately in the Returns policy in the website footer.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Our Site is intended for use only by people residing in the United Kingdom and we deliver goods solely in the United Kingdom.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Each time you place an order, you will receive an automated email confirming this. The notification of receipt is not a confirmation, that the order has been accepted.

SECTION 3 – MODIFICATIONS TO THE SERVICE AND PRICES

All prices shown on the website are inclusive of any value added tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax.

The current price will be shown when you place your order. 

Prices for our products are subject to change without notice.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

If at any time, price for any you have ordered has been changed, we will contact you and offer the following three options:
a. Placement of a new order at the revised price of the goods;
b. Cancellation of the whole order;
c. Cancellation of your order for the goods with revised price and reconfirmation of your order for remaining goods.

SECTION 4 – PRODUCTS OR SERVICES

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. All product weights mentioned on the website are approximate.

All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We use new and recycled packaging for sending our orders. We do not provide a gift-wrap service. 

SECTION 5 – REFUNDS

If, within 3 working days of accepting your order, we discover that all of the items are unavailable, we will email you to request if you would like an alternative item or refund, if a refund is chosen it will be processed within 3 working days.  If we do not receive a reply within 14 working days the order will be cancelled and refunded in full.  The refund will be credited back to your original method of payment.

If, within 3 days of accepting your order, we discover some, but not all of the items, are unavailable, we will contact you and offer you the option of amending your order to substitute the unavailable item(s) with applicable alternative goods. If you do not choose a substitute alternative within 3 working days, and the unavailable items total 20% or less of the number of items ordered the unavailable item(s) will be removed from your order and we will dispatch the available goods. Any payment received from you with respect to the cancelled item(s) will be credited back to your original method of payment. Decor et more will not substitute an item without contacting you first regarding your order(s).

SECTION 6 – PAYMENTS

Payment can be made by debit or credit card or by using Clear Pay as an option. Payment is due before despatch of goods. If your payment fails your order will be cancelled, unless you contact to specify otherwise.

No goods will be despatched until payment has been made in full, and the funds have cleared.

SECTION 7 – YOUR RIGHT OF CANCELLATION

Our returns policy does not affect your statutory cancellation rights in any way. You have the right to cancel your contract with Décor et more at any time up to 14 days after receipt of your goods, in line with your statutory rights. To cancel your contract you must advise us in writing, either by post or by e-mail.

Should you wish to cancel your contract after the goods have been despatched to you, you will be responsible for returning the goods to us within 21 days, at your own cost, unless the goods are faulty or mis-described. Please follow our Returns Procedure (see section 9 below).

You will be refunded for the goods within 30 days of notifying Décor et more in writing of the cancellation.

SECTION 8 – DELIVERY

Delivery will be made to the address specified through our checkout when you complete your order.

Should you wish to change the delivery address after goods have been dispatched, we will require you to cover the delivery charges for the redirection, provided we can confirm that redirection is possible. The charges will be the same as the original delivery charge. Please be aware that the redirection approval is subject to your order and account status.

While we aim to despatch orders within 1-2 working days after receiving the orders , the despatch time could be 3-5 working days during busy times. Orders are aimed to be delivered within 3-5 days after despatch, via Royal Mail Tracked 48 service.

We offer free delivery on orders over £40, despatched via Royal Mail Tracked 48 service.

If the delivery of the order will be refused, or it fails due to you cancelling the contract, we will refund you within 30 days for any sum that has been paid by you with respect to the goods. By exercising your right to cancel, you are required to return the goods, at your own cost. If you fail to return the goods within 14 days, we reserve the right to charge you for any costs incurred during retrieving the goods from you.

Decor et more will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event, we will inform you of any delays as soon as possible.

If your order has not arrived 10 working days after despatch you will be eligible for a refund or replacement.

SECTION 9 – RETURNS & REFUNDS

Items not required (Not damaged / faulty, unused and in re-sellable condition)

If you are not 100% happy with your order you are more than welcome to return it for an exchange or a refund. The item should be in perfect re-sellable condition with original packing, any product label and unused.

A return can be posted back to us in 14 days (this includes weekends). If it passes the timeframe, we cannot accept your return or refund to you.

If you wish to exchange or return an item please email us at the first instance at info@decoretmore.com. Before you return an order, please write to us at info@decoretmore.com and provide the following details:

Order number and full name

Our returns address for unwanted items which are unused and in perfect re-sellable condition with original packing and any product labels, not damaged or faulty is:

Decor et more

Storage world, Old Hall Street,

Middleton, M24 1AG

Please note: The customer is responsible for the return postage fees. The original shipping fee will also not be refunded.

We recommend that you keep proof of your returns postage and if you are shipping an item over £20 we advise that you use tracked shipping service with suitable insurance. We do not take responsibility for items that we do not receive.

Note: Earrings purchased from our website cannot be returned for hygiene reasons, unless damaged or faulty.

Damaged / faulty items or incorrect item:

We do apologise if you have received a damaged / faulty or the incorrect item.

Please email us BEFORE returning an item.

Please include the following details in your email.

Order number

Full Name

Description of the item you wish to return and why

A photo of the damaged / faulty or incorrect item.

We will then respond within 48 hours to approve or decline your returns request and if necessary include a prepaid returns label. Make sure to repack the item in its original or secure packaging and attach the label to the parcel. Please also make sure you get a proof of postage receipt.

Damaged items must be returned, unless we advise you otherwise, within 14 days (this includes weekends) of receiving your order. If more than 14 days have passed we are unable to offer a refund or replacement.

Once we have received your return we will send you an email notification and process your refund where a credit will be applied to your original method of payment in 7-10 working days. Please note that refunds cannot be credited to any other method other than one used to pay for the item.

Can’t see your refund?

If you haven’t received a refund yet, first check your bank account again. There is often some processing time before a refund is posted. If you have done this and still have not received your refund, please contact us and we can look into it.

SECTION 10 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 11 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 12 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 14 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 15 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Décor et more will not be liable to you for any loss or damage in circumstances where:
1. There is no breach of a legal duty owed to you by Décor et  or by its employees or agents;
2. Such loss or damage is not a reasonably foreseeable result of any such breach;
3. Any increase in loss or damage resulting from breach by you of any item of this contract.

SECTION 16 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 17 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services are subject to the law of England and Wales.

SECTION 19 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@decoretmore.com

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